docWise: SELF ACCESS TO MAINTENANCE DOCUMENTATION is a multimedia software program to help aircraft maintenance mechanics and technicians to use their technical documents more easily and more precisely. It helps learners acquire the vocabulary, structures and grammar of the English language that are necessary. It also gives practice in the use of different types of technical texts and different reading techniques. Its aim is a more accurate, efficient, and so safer, use of technical manuals.


It is the result of twenty five years experience and research in this particular field, observing the way technicians actually work and use their documents. As such, it was specifically designed to interface with technical and on-job training requirements within a JAR OPS environment.


docWise is intended for both classroom use and guided self-study. Students are also able to evaluate their ability before starting to use the course and monitor their progress by means of ten TEST YOURSELF assessments. Course administrators can follow up their students' performance and needs through the student files in the data base, which can be monitored over an internal network.

The philosophy behind docWise is to cultivate the effective interplay of linguistic and technical skills, common sense, reading techniques, learner autonomy and personal satisfaction by constant interaction and visualization. Our goal is direct understanding: to teach technicians the language and skills they actually need and are going to use on their job.

There is a standard all-English version with all the instructions, explanations and technical comprehension questions and glossary in Simplified English. However all these files can be translated into any other language.

docWise was developed using Asymetrix TOOLBOOK 7.1, Corel Draw, Adobe PHOTOSHOP and Microsoft ACCESS 2000 for the data base which allows student follow-up. The program is suitable for both stand-alone, network and intranet use.

All the texts used in the program are taken from manuals in Simplified English, roughly half and half Boeing and Airbus, on the B 747-400, B 767, A 340 and A 320. Virtually all the main ATA system chapters are covered, with a procedure and a descriptive text on the same subject.

The program provides between 100 and 180 hours of student use and enables:


I. Course Contents


I.1. Log-in


The first page you will see will be the docWise log-in page.

You must write your name and identification number. You can use the keyboard of your computer or the mouse and the keyboard on the screen. Then you click on OK.


After you click on OK on the log-in page, you will see the General Menu. This menu gives you access to the five parts of the program:

  • Language Steps
  • Text Modules
  • Explore
  • Test Yourself
  • My File

If it is the first time you use docWise, you can look at the EXPLORE module. This will show you the different parts of the program, different types of activity and the different navigation buttons. You can also learn how to use the mouse.

To see the EXPLORE module, click on 'EXPLORE' at the top of the screen. You will then see 4 different options.



CONTENTS: this short 'film' shows you what you can find in the program. It will take you quickly to the TEXT MODULES and the LANGUAGE STEPS and show you an example of each one. It also shows you TEST YOURSELF and YOUR FILE.


Click to expand

NAVIGATION: to use the program and move from one point to another, you will use the navigation buttons. Here you can get to know and use all the buttons before you start the program.


ACTIVITIES: the program contains many different types of activity. Often, they are 'games.'

Short 'films' will show you a few of them.


USING THE MOUSE: if you do not use computers very much, look at this. In 5 minutes you will know how to use your mouse in docWise!


I.2. Language Steps


docWise contains two large parts: TEXT MODULES (see 1.4) and LANGUAGE STEPS.

In the LANGUAGE STEPS you can learn and use the items of the English language which are primordial when you read technical documents. These items can be:

Verb Functions, Modal Verbs
Sentence Structure
Compound Words, Word Building (prefixes, suffixes, endings)
Location and Movement, Quantities, Verbs, Link Words (conjunctions), Hazards (dangerous words)
Description (colors, shapes, materials, characteristics), Hardware, Damage, Processes, Tooling (in the Vocabulary Families on the menu below).


A total of 15 items which you can see on the LANGUAGE STEPS menu.


Each of these items is the subject of a Chapter. Most Chapters contain from 9 to 12 activities.

There are three levels: MIN (easy), MED (more advanced) and MAX (the most difficult level).

I.3. Text Modules

There are 20 TEXT MODULES in 7 Chapters (see below). They contain a total of 38 texts and figures from the B 747-400, A 320, A 340 and B 767 Aircraft Maintenance Manuals, Trouble Shooting Manuals and Illustrated Parts Catalogs. They also contain photographs of the flight deck, instrument panels, controls, system displays, safety items and servicing equipment.

The texts in the docWise program must only be used for technical English training. These texts will not be revised. They can not be used as a technical reference.

The texts are in 7 Chapters. In Chapters 1 (LISTS AND FIGURES) and 2 (REMOVAL AND INSTALLATION), the texts are shorter and easier than in Chapters 6 (INSPECTION) and 7 (ADJUSTMENT AND TESTS).


Here is a list of the Chapters and what they contain:



1.   General: Flight Deck panels and instruments

ATA System chapter Numbers

Fuel Pump (IPC)

Autopilot Linkage Table

Hydraulic System Symbols

Engine Specifications

2.   Airbus: 12 System Displays

Maintenance Bus Switch Description

Brake Manifold (IPC)

Air Conditioning Table of Contents

A 320 Specifications

Flight Controls Index

3.   Elec: Cabin Configuration Test Module

AMTOSS Function Codes

Passenger Service Unit (IPC)

Lights Table of Contents


Autopilot Modes Table


1.   Green Hydraulic Reservoir Removal

Green Hydraulic System Description

2.   APU Cooling Shut-off Valve Installation

APU Cooling Shut-off Valve Description

3.   IDG Installation

IDG Description

4.   Nose Wheel Steering Master Cylinder Installation

Nose Wheel Steering Description



1.   Warnings

Human Body

2.   Cautions

Safety Equipment

3.   Notes 



1.   Main Landing Gear Shock Absorber Servicing

Main Landing Gear Shock Absorber Description

2.   Coaxial Cable Splicing



1.   Bleed Valve Fault Isolation

Bleed Valve Description

2.   Alternate Trailing Edge Flap Troubleshooting

Alternate Trailing Edge Flap Operation



1.   Main Landing Gear and Brakes Inspection

Main Landing Gear and Brakes Operation  

2.   Low Pressure Compressor Borescoping

Low Pressure Compressor Description



1.   Fire Extinguisher Test

Fire Extinguisher Description  

2.   Pneumatic Air Duct Overheat Sensor Test

Pneumatic Air Duct Overheat Sensor Description

3.   Pressurization Safety Valve Test

Pressurization System Description  

4.  Windshield Wiper Adjustment

Windshield Wiper Operation


Each of these Chapters has 7 activities:




LOOK: a figure or a photograph with the names of the main components in the texts.
LISTEN: a recording of part of a text.
SCAN: you must look for items of data in the text.
CHECK: you make sure if data is correct or not.
DO: to do the DO activity, you must have a score of 16/20 in CHECK.
READ: Multiple Choice Questions about a Description.
USE: three activities to use the words, data and language you saw in the texts.


Here is the control panel you will use to work with the texts. Look at the different navigation buttons. You can use them in NAVIGATION in the EXPLORE module.


You push the GLOSSARY button to see the words in the text that are in the Glossary. Then click on a word to see its description

TIPS give you data about the English language, learning, the history of aviation etc.

The CLOCK gives you the time and the time since you started to use the program.

If you push the HELP button you will see the instructions again

You must always push the START button before you start an activity.

With the upper arrow you can move the text up. With the lower arrow you can move the text down.

If you push on the FIGURE button, you will see the figure related to the text.

Push this arrow to go back to the menu of the Chapter and do another activity.


I.4. Test Yourself

The program contains 10 tests. Each test has 80 multiple choice questions.

Click to expand

There are 6 tests on general mechanical systems, 2 tests on electrical and avionics systems and 2 tests on aircraft structure.

At the end of each test you will see your score in % and your score in each of the 16 sections of the test. If the bar is green, you did O.K. (4 or 5/5).

All your total scores and scores item per item will be kept in YOUR FILE. You can see them at any time.

The items in each test are as follows:

  1. Technical Vocabulary
  2. Compound Words (noun clusters or groups of words)
  3. Location and Movement
  4. Quantity and Articles
  5. Prefixes, Suffixes, Endings and Syntax
  6. Verb Vocabulary
  7. Verb Functions or Forms
  8. Description (colors, materials, shapes and characteristics)
  9. Modal Verbs (can, must, will etc.)
  10. Link words or Conjunctions (and, but, because, thus etc.)
  11. Hardware
  12. Tools and Adverbs
  13. 'False Friends' or Dangerous Words
  14. Aircraft Systems
  15. Check data
  16. Technical Comprehension.


Use the tests to see what you know. They can help you to learn. When you do a test, only click on an answer if you think you know. If you do not know, click on "I don't know."


You have one hour to do each test. Make sure you have time to complete it. Your score in a test will only be recorded the first time you do a test.


Read each question carefully. It is always a test not only of words, but of how you understand a complete text.


80% is a good score. Good luck!


I.5. Your File


You will have your own file. It is for you and your teacher. To open the file, click on:



It contains data about:




DocWise SELF ACCESS TO MAINTENANCE DOCUMENTATION was originally developed using Asymetrix Toolbook Version 4, Corel Draw, Adobe Photoshop and Microsoft Access 2. It has since been updated to Toolbook Version 7.1 and Microsoft Access 2000. It is now compatible with Flash 5 for Internet use.

II.1. Required configuration

Although it may be possible to run docWise on a less powerful system with much reduced response times, the program was designed to run on the minimum configuration listed below.

The screen resolution, RAM capacity and video card specifications cannot be downgraded.

25 MB of free disk space for use with the CD-ROM disk

280 MB of free disk space for use with activity files installed on the hard disk and all media files on the CD-ROM disk

470 MB of free disk space for full hard disk installation